Customer Service Specialist

The role focuses on scheduling, documentation, communication, and process execution to ensure smooth transitions for employees and independent professionals. The ideal candidate is highly organized, adaptable, and comfortable balancing administrative responsibilities with light technical troubleshooting in a professional office environment. Day-to-Day Duties: * Administrative tasks including calendar management, meeting scheduling, and preparation of onboarding materials * Communicate regularly with internal teams via Slack, Monday, email, and Zoom * Coordinate onboarding and offboarding logistics for employees and independent professionals, including scheduling and task tracking * Set up system access, credentials, and accounts in coordination with internal teams * Send onboarding and offboarding communications, instructions, reminders, and follow-ups * Track onboarding progress using checklists and timelines and follow up as needed * Coordinate onboarding meetings, training sessions, and materials distribution * Serve as a point of contact for onboarding-related logistical questions * Conduct post-onboarding check-ins and address outstanding needs * Document onboarding workflows, SOPs, and evolving processes * Maintain organized onboarding and training documentation and resources * Support training initiatives through scheduling and coordination Claim for customers regarding customer disputes Provide customer service support by solving customer complaints/questions Provide prompt and courteous customer service Achieve customer service and sales objective Perform assigned customer service functions to ensure superior customer service to all external and internal customers Perform assigned Customer service functions to ensure superior customer service to all external internal customers Provide a high level of customer service Answer inbound customer service phone calls/li Meet and exceed customer expectations in each customer contact Assist with resolution of customer Respond to customer contacts, answering questions, improving engagement and providing customer service Located in the Spring/Woodlands area Perform assigned customer service functions to ensure superior customer service to all external internal customers Respond to customer, store, and division inquiries Generate correspondence to secure additional customer information to resolve customer disputes Keep records of customer interactions Help develop a vendor team focused on driving customer retention and satisfaction while ensuring excellence in customer service with every customer contact Maintain manual customer charge accounts Establish and maintain customer relationships Provide customer service to all Disney employees with the selection of slip-resistant footwear