IT Help Desk Specialist - Customer-Focused Tech Support

A well-known Casino Company is seeking a full-time IT Helpdesk Specialist to deliver hands-on, phone, and remote support for computer systems and network connectivity. The role includes logging incidents in the Service Now ticketing system and maintaining communication with users regarding operational problems. Responsibilities also involve user profile management and password resets. Ideal candidates should possess strong customer service skills and familiarity with service desk operations. J-18808-Ljbffr