Customer Support Representative (Las Vegas)

DescriptionPosition Overview:As a Customer Support Representative, you'll be on the front lines of interaction with customers of a leading financial technology company that has revolutionized investing by offering commission-free trading through an intuitive mobile platform. Our client has democratized access to the stock market, making it easy for first-time and everyday investors to buy and sell stocks, ETFs, options, and cryptocurrency. We are looking for personable and tech-savvy professionals to help support their growing customer base by responding to inquiries through email, phone, and social channels. This is a great opportunity to join a growing team while supporting a mission-driven organization that is transforming the financial services industry and empowering a new generation of investors.Specific Responsibilities May IncludeDaily Operations & Customer EngagementProvide omni-channel customer support via phone, email, and social channels, handling high volumes of incoming and outgoing communications to resolve customer concerns efficientlyWork both independently and collaboratively with your team to deliver exceptional serviceScreen and review pending applications for incoming customersMeet or exceed targets for goal-based customer conversationsMaintain high customer satisfaction ratings through empathetic, solution-oriented serviceCompliance SupportProcess compliance documents and adhere to all SEC and FINRA regulationsProvide clear, compliant, and confident guidance across a range of investment products and strategiesServe as a trusted point of contact for customers navigating complex financial toolsCollaboration & Continuous ImprovementAct as a knowledgeable voice of the customer within the organizationShare insights and themes from customer interactions with internal teams to improve products and servicesCollaborate with peers to optimize outreach strategies and support workflowsAd hoc duties as assignedRequired Experience, Skills & CompetenciesProfessional ExperienceMinimum 1-2 years of interactive customer service experience; having interacted with customers to provide resolutions and fulfill customer requestsExperience with data entry tasksCustomer OrientationStrong customer focus with a service-oriented mindset with results-driven mentalityHigh emotional intelligence with strong empathy and ability to understand customer needs without face-to-face interactionPassionate about financial literacy and building long-term relationships with customersCommunication SkillsStrong written and verbal communication skills with ability to translate complex topics clearly and effectivelyStrong attention to detail with impeccable grammar and proofreading abilitiesProblem Solving & Technical SkillsStrong problem-solving skills with ability to troubleshoot issues independentlyTech-savvy with a passion for technology and digital toolsSocial media awareness and familiarity with digital platformsResourceful in finding answers using available tools, best practices, and creative thinkingPersonal AttributesStrong resilience and tenacity to overcome challenges and persist through difficult situationsAdaptable and self-motivated while thriving in a fast-paced ever changing environmentEffective time management skills with ability to prioritize and meet deadlinesAbility to work effectively in a collaborative team environment with willingness to learn, share knowledge, and growPosition RequirementsAvailability to work full-time, Monday through Sunday, between 5:00 AM and 2:00 AM PSTAbility to successfully complete a standard criminal background check and Federal LiveScan fingerprintingPreferred Experience, Skills & CompetenciesCollege degreePrevious call center experienceBanking/Finance industry experience including internshipsTELUS ValuesTELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:We passionately put our customers and communities firstWe embrace changes and innovate courageouslyWe grow together through spirited teamworkAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.About CompanyTELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.Equal Opportunity Employer StatementAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.