Logistics Coordinator (Pennsauken)

Our client has engaged Lumera Search Partners exclusively to find their new Logistics Coordinator / General Cargo Account Specialist. This family-owned business located in the Pennsauken, NJ area is growing, successful and uniquely positioned.Position OverviewThe Logistics Coordinator / General Cargo Account Specialist serves as the single point of contact for assigned general cargo customers, managing the full service lifecycle from inbound shipment coordination through final delivery.This role blends logistics and account management, requiring strong communication, organization, and operational problem-solving skills. The Logistics Coordinator / General Cargo Account Specialist works cross-functionally with customers, warehouse operations, transportation, and other internal teams to ensure shipments are received accurately, tracked in real time, and delivered on schedule.This is a high-ownership role responsible for maintaining and growing the business within a dynamic 3PL environment.Key ResponsibilitiesAccount ManagementServe as the primary point of contact as the Logistics Coordinator / General Cargo Account Specialist for all assigned general cargo customersOwn customer relationships from onboarding through ongoing service deliveryBuild trust and identify opportunities to expand services and increase account valueInbound CoordinationSchedule and manage inbound shipmentsCoordinate with customers, carriers, and warehouse teams to ensure efficient receipt and stagingMonitor inbound schedules and proactively communicate delays or changesInventory Management & System EntryReceive and record cargo in the company's WMS/inventory platformMaintain accurate, lot-level inventory records and customer-specific segregationEnsure real-time inventory visibility and data integrityOutbound & Delivery CoordinationArrange outbound shipments using company-owned fleet or customer-designated carriersPrepare Bills of Lading (BOLs) and all required shipping documentationTrack shipments through final delivery and provide status updatesCustomer ReportingDeliver regular inventory reports and activity summariesProvide real-time updates on inbound/outbound activity and exceptionsUtilize system reporting tools to enhance transparency and customer satisfactionProblem ResolutionOwn service issues from identification through resolutionCollaborate with warehouse, transportation, and billing teams to resolve discrepanciesCommunicate clearly and proactively with customers regarding solutionsWhat Makes This Role UniqueFull-Service 3PL EnvironmentOwned warehouse infrastructureIntegrated WMS technologyDedicated transportation assetsFleet AdvantageAccess to a company-owned fleet (dry vans, reefers, and flatbeds) allows the Logistics Coordinator / General Cargo Account Specialist to:Maintain greater control over delivery timelinesReduce reliance on third-party carriersProvide enhanced service reliability in a tight carrier marketRail-Served FacilityThe operation includes an active Class I rail spur, enabling the Logistics Coordinator / General Cargo Account Specialist to:Support customers with inbound rail freightExpand into specialized logistics solutionsLeverage a capability that is rare among competitorsEstablished & Growing Operation188,000 sq. ft. primary warehouse with active rail accessAdditional 224,000+ sq. ft. facility on an 11+acre siteDiverse customer base across multiple commodity categoriesMix of import throughput, long-term storage, and structured 3PL servicesThe Logistics Coordinator / General Cargo Account Specialist will inherit an existing portfolio of customers and is expected to strengthen relationships and drive growth.QualificationsRequired2–5+ years of experience in logistics, supply chain, or account managementStrong understanding of transportation and warehouse operationsExperience with WMS or inventory management systemsExcellent communication and organizational skillsAbility to manage multiple priorities in a fast-paced environmentPreferredExperience in 3PL or freight brokerage environmentsFamiliarity with rail logistics or intermodal transportationCustomer-facing account management experienceKnowledge of BOLs, shipping documentation, and freight processes