Customer Success Manager

Required Skills & Experience· 3+ years experience in 3PL, logistics, or supply chain account management· Strong communication and relationship management skills· Understanding of warehouse operations and fulfillment workflows· Experience working with WMS and reporting tools· Highly organized and customer-focusedJob DescriptionThe Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.Key Responsibilities· Serve as the main liaison between clients and warehouse operations· Manage new client onboarding and implementation· Monitor SLAs and operational KPIs· Provide regular reporting on inventory, fulfillment, and performance· Handle client escalations and issue resolution· Coordinate internally with warehouse managers to meet client needs· Identify upsell opportunities for additional services (VAS, freight, storage)· Conduct regular client check-ins and business reviews