Growth Content Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like United Airlines, Intuit, and Cox Communications, and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.We are looking for an exceptional Growth Content Manager to build and scale Cresta's organic growth engine across SEO, AEO (AI Engine Optimization), and AI-scaled content initiatives. In this highly visible role, you will own the strategy and execution of scalable content programs that drive organic discovery, engagement, and pipeline across both traditional search engines and emerging AI-driven search experiences. You will play a key role in defining how Cresta shows up when buyers research AI, contact center transformation, and automation.RESPONSIBILITIESOwn the vision, strategy, and management of Cresta's organic growth engine across SEO and AEOScale and optimize our AI-scaled content initiatives focused on experimentation and high-leverage opportunitiesDevelop scalable, derivative content frameworks that can be reused across channels and campaignsOwn and drive progress against a number of high-priority website content initiativesTranslate complex AI capabilities into clear, differentiated messaging that resonates with enterprise buyersOptimize content for both traditional search engines and AI answer enginesPartner with Marketing Ops to establish KPI frameworks, dashboards, and reporting for organic performanceDeliver regular reporting and insights on content performance and growth opportunitiesImprove and scale the use of AI tools in content workflows, including building templates and internal systemsExperiment with new content formats, including interactive experiences and rapid prototypingCollaborate cross-functionally with product marketing, demand generation, and salesQUALIFICATIONS4-6 years of experience in content marketing, SEO, or growth content roles within a SaaS or B2B technology companyProven success building and scaling content programs that drive measurable organic traffic or pipeline impactStrong understanding of SEO fundamentals and content strategyExcellent writing and messaging skills, with the ability to simplify complex technical conceptsHighly data-driven, with experience in performance analysis and reportingStrong cross-functional collaboration skillsAbility to operate in ambiguous environments and build from early-stage foundationsCoachable, resilient, and highly motivated to drive outcomesPREFERRED QUALIFICATIONSExperience in contact center technology or customer experience softwareExperience in hypergrowth startups or scale-up environmentsBackground experience in product marketing or solutions marketingPerks & Benefits:We offer a comprehensive and people-first benefits package to support you at work and in life:Comprehensive medical, dental, and vision coverage with plans to fit you and your familyFlexible PTO to take the time you need, when you need itPaid parental leave for all new parents welcoming a new childRetirement savings plan to help you plan for the futureRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balancedIn-office meal program and commuter benefits provided for onsite employeesCompensation at Cresta:Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.The posted base salary range represents what we expect to pay for this role in a given location.Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.Salary Range: $140k - $170k + EquityWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai