HVAC Customer Service Represntative

Overview Join our dynamic team as an HVAC Customer Service Representative and become the friendly, energetic voice that connects clients with top-tier heating, ventilation, and air conditioning services! In this vital role, you will serve as the first point of contact for customers seeking assistance, scheduling appointments, and resolving inquiries. Duties Respond promptly and courteously to customer inquiries via phone, email, or chat, providing accurate information about HVAC services and solutions Schedule service appointments efficiently while coordinating with technicians and clients to ensure smooth operations Assist customers with troubleshooting basic HVAC issues and guide them through initial problem-solving steps when appropriate Maintain detailed records of customer interactions, appointments, and service requests Handle cash transactions accurately when processing payments or deposits during service visits or over the phone Follow up with clients post-service to ensure satisfaction and gather feedback for continuous improvement Support outbound calling campaigns to follow up on leads, confirm appointments, or promote special offers Previous experience is preferred We are a locally owned and operated HVAC and Plumbing company. Join us to deliver exceptional HVAC customer service that energizes our clients’ experience! Your enthusiasm, communication prowess, and dedication will help us grow stronger together. Pay: $21.00 - $26.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person