Cloud Support Engineer

Are you a client-facing IT professional ready to grow your career in cloud IT? At Hybridge, the leading Cloud IT MSP/support provider in the Bay Area, we foster a collaborative environment filled with friendly, talented professionals who are passionate about delivering exceptional service to our clients. We’re excited to announce that we have one mid-level position available for a motivated individual eager to grow in the tech industry. What You'll Do: Gain hands-on experience with: - Managing exciting projects.- Deploying and configuring new technology.- TCP/IP networking, DNS, DHCP, Cisco Meraki management.- Setting up, securing, and troubleshooting Microsoft 365 and Google Workspace.- Mobile device and email configuration for both iOS and Android platforms.- Building secure and well managed tech environments for our diverse client base.What We’re Looking For:To thrive in this role, you should possess:- A proven ability to communicate well with customers, including high level executives.- The ability to communicate clearly with teammates, often, and confidently while keeping projects on track.- A natural instinct to take initiative.- A proactive willingness to learn.- A strong commitment to providing exceptional customer service and take pride in your work.- Troubleshooting skills with Windows and/or Mac OS.- A solid foundation in information security - with experience in the finance industry being a welcome bonus. - Experience with System Administration.- Experience working with senior and executive-level stakeholders directly.- The ability to excel in a fast-paced environment, demonstrating flexibility and adaptability.Why Join Us?If you are interested in:- Growing your skills in the cloud IT industry.- Working with a variety of clients across different environments.- Engaging in technology and troubleshooting.- Collaborating effectively with clients and your team.- Participating in exciting projects like network setup, email configuration, and cloud migration.- Enjoying a vibrant workplace culture both in and out of the office.Benefits:- Competitive salary.- Comprehensive health, dental, and vision insurance.- Generous Paid Time Off (PTO) policy, including vacation, sick leave, and holidays.- 401(k) Retirement savings plan with 100% company match.- Lunch, snacks, and drinks provided- Ongoing training and development opportunities to help you grow your career.Additional Information:This is a full-time, in-person position based in San Carlos, CA. Please note that relocation assistance is not available, and applicants must reside within a 45-minute commute of San Carlos. U.S. work authorization is required; sponsorship for employment visas is not available.