IT - End User Services & Desktop Support Engineer

IT End User Services & Desktop Support EngineerOverviewThe Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.ResponsibilitiesProviding in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriateAdministering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systemsManaging endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deploymentSupporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job)Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiencyDocumenting and refining support processes to improve service quality and reduce recurring issuesApplying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliencyRequired SkillsBachelor’s degree required; Computer Science, Information Systems, or related field preferred5+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and LinuxExperience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processesHands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar)Strong communication skills with proven ability to support users onsiteAbility to lift and move IT equipment up to 50 lbsBeneficial SkillsExperience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS)Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar)Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar)Knowledge of software packaging, scripted installations, and deploymentsExperience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project deliveryChocolatey Software PackagesCertifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent)