User Support Specialists

OverviewA well-established Professional Services Firm is seeking a User Support Specialist to provide firmwide technical support in a fast-paced, inbound environment. This role is primarily remote; however, candidates must be local to the Dallas area and available to come onsite as needed for training, meetings, and team collaboration.Location & CompensationPrimarily remote (local candidates only-Dallas)Occasional onsite required (training, meetings, team collaboration)$50,000 – $55,000 base salaryAbout the CompanyMid-size, full-service Professional Services Firm headquartered in DallasFocus areas include real estate, corporate law, finance, healthcare, and litigationRanked among top U.S. firmsOffers a balanced, collaborative environment compared to larger firmsKey ResponsibilitiesProvide Tier 1 technical support (password resets, application issues, email troubleshooting)Diagnose and resolve hardware and software issuesAccurately document and track support requests in a ticketing systemCommunicate solutions clearly and professionally to end usersResearch and escalate issues as neededFollow up with users to ensure resolutionStay current on systems, updates, and internal processesParticipate in a rotating on-call schedule (including evenings, weekends, and holidays)Qualifications1–3 years of Help Desk or IT Support experienceStrong knowledge of Microsoft Office and desktop supportExcellent communication and customer service skillsAbility to troubleshoot and resolve issues independentlyComfortable in a high-volume, call center environmentTeam-oriented mindsetPreferred QualificationsPrior law firm or Professional Services Firm experienceFamiliarity with legal applications (iManage or similar)Basic hardware setup and troubleshootingWhy Join?Stable, professional services environmentOpportunity to gain experience in a legal/enterprise settingCollaborative, team-oriented culturePrimarily remote flexibility with local team connectionHOUIT41