Small Group Demand Team Member - Seasonal (MARVIN)

Overview: Job Type: Seasonal Salary: $17/hour Location: This position is open to candidates based in Arlington, Texas or Charlotte, North Carolina The Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sales programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel. This is a seasonal position. The duration will be from February to July. Duration may change based on business needs. Responsibilities: • Take small group and youth reservations. • Provide accurate product and program information including suggestive upsell of additional products as appropriate. • Oversee fulfillment of orders, both digitally and physically. • Maintain a high level of accuracy for information given and data entry for reservations and orders. • Correspond and maintain excellent communication practices between our external and internal stakeholders. • Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information. • Participate in outbound cold calls and customer research for customer and event prospecting. • Other duties may be assigned. Qualifications: • Proficiency in standard Microsoft Office Suite, and familiarity with Windows. • Experience working in Salesforce CRM, and other related programs. • Strong work ethic, problem solving, time management, attention to detail. • Excellent communication skills including proper grammar for written and verbal communications. • Background or experience communicating with customers via phone and email. • Friendly, outgoing personality • Lift and carry up to 50+ pounds of ticket stock with supporting equipment. • This is not a remote position. • Availability to include some weekdays, weekends, evenings, and holidays