Small Group Demand Team Member – Seasonal

Overview:Job Type: SeasonalSalary: $17/hourLocation: This position is open to candidates based in Arlington, Texas or Charlotte, North Carolina The Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sales programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel.This is a seasonal position. The duration will be from February to July. Duration may change based on business needs. Responsibilities:• Take small group and youth reservations.• Provide accurate product and program information including suggestive upsell of additional products as appropriate.• Oversee fulfillment of orders, both digitally and physically. • Maintain a high level of accuracy for information given and data entry for reservations and orders.• Correspond and maintain excellent communication practices between our external and internal stakeholders.• Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information.• Participate in outbound cold calls and customer research for customer and event prospecting.• Other duties may be assigned.Qualifications:• Proficiency in standard Microsoft Office Suite, and familiarity with Windows.• Experience working in Salesforce CRM, and other related programs.• Strong work ethic, problem solving, time management, attention to detail.• Excellent communication skills including proper grammar for written and verbal communications.• Background or experience communicating with customers via phone and email.• Friendly, outgoing personality• Lift and carry up to 50+ pounds of ticket stock with supporting equipment.• This is not a remote position.• Availability to include some weekdays, weekends, evenings, and holidays