Operations Knowledge Specialist (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.Position OverviewI am seeking an Operations Knowledge Specialist to join our Business Operations (BizOps) team. This role is responsible for owning and maintaining the organization’s operational knowledge base, ensuring all processes, onboarding materials, and training documentation are accurate, accessible, and aligned with company standards.This position plays a critical role in driving operational consistency and efficiency by maintaining high-quality documentation, improving usability, and supporting onboarding and training across Data Center Operations (DCO), Data Center Infrastructure (DCI), and other business units.The ideal candidate is detail-oriented, process-driven, and skilled at translating complex operational concepts into clear, well-structured, and visually effective documentation within SharePoint.Key Responsibilities:Knowledge Base OwnershipOwn and manage the organization’s knowledge base within SharePoint, establishing it as the single source of truth for operational processes and training materialsMaintain and continuously improve process documentation, procedures, and knowledge articlesEnsure all documentation is clear, consistent, visually effective, and aligned with operational standardsImplement and enforce documentation structure, formatting, and version controlOnboarding & Training DocumentationDevelop and maintain onboarding programs and training materials for operations teamsEnsure training content reflects current processes, tools, and expectationsSupport “train-the-trainer” initiatives and knowledge transfer across teamsContinuously refine content to improve clarity, usability, and team readinessProcess Maintenance & Continuous ImprovementReview and update existing workflows and documentation to ensure accuracy and relevanceIdentify gaps or inconsistencies in processes and partner with stakeholders to resolve themMaintain a regular review cadence to keep documentation aligned with evolving operational needsSupport initiatives that improve consistency, efficiency, and scalabilityTechnology & SharePoint ManagementOwn and manage the SharePoint-based knowledge platform, ensuring content is organized, accessible, and user-friendlyLeverage tools such as Power Automate, Power Apps, and other Microsoft 365 solutions to enhance workflows and usabilitySupport light automation and workflow improvements to reduce manual effort and improve efficiencyEnsure knowledge tools integrate effectively with existing systems and processesCross-Functional CollaborationPartner with DCO, DCI, Compliance, Engineering, and other teams to gather, validate, and maintain accurate process documentationAct as a bridge between technical teams and operations to ensure content is practical and easy to understandFacilitate feedback loops to continuously improve documentation and training materialsCompliance & Operational AlignmentEnsure all documentation aligns with data center operational standards and compliance requirementsSupport audit readiness by maintaining accurate, up-to-date, and well-documented processesIncorporate regulatory, safety, and operational requirements into all documentationQualifications:RequiredStrong understanding of data center operations, processes, and compliance requirementsExperience developing and maintaining process documentation or knowledge basesAbility to translate complex technical processes into clear, user-friendly, and visually effective documentationStrong organizational skills with high attention to detail and consistencyProven ability to collaborate across teams and communicate effectively at all levelsPreferredExperience with Microsoft SharePoint for knowledgebase or content managementFamiliarity with Power Automate, Power Apps, or other workflow automation toolsExperience supporting onboarding programs and training developmentKnowledge of process improvement methodologies (Lean, Six Sigma, or similar)Certifications (Recommended)Experience with or ability to obtain the following certifications is strongly preferred:Microsoft Certified: Power Platform Functional Consultant AssociateMicrosoft Certified: Power Platform App Maker AssociateKey Skills & AttributesProcess-driven mindset with a focus on clarity, consistency, and usabilityStrong written and visual communication skillsAbility to simplify complex concepts for a broad audienceProactive, self-starter with strong ownership mentalityContinuous improvement mindset with a focus on operational excellenceTravel & Work EnvironmentRemote position with 25–49% travel based on business needsAvailability outside standard business hours as needed