Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job LevelP2As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in the New Logo East territory. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.What You’ll DoDrive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunitiesIdentify, engage, and build relationships with senior decision-makers and influencersPartner closely with Account Executives to develop and execute account-based strategies and territory plansQualify inbound and marketing-generated leads, converting them into high-quality sales opportunitiesClearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomesLeverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategiesConsistently generate qualified pipeline aligned with regional revenue targetsMaintain accurate pipeline management, activity tracking, and reporting in SalesforceMeet and exceed KPIs related to pipeline creation, meetings, and conversion ratesWhat You Bring1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environmentsProven experience as an experienced BDR, with strong outbound prospecting and pipeline generation resultsStrong understanding of the of the New Logo East territoryDemonstrated ability to engage mid- to senior-level stakeholders in complex organizationsStrong business acumen, curiosity, and strategic thinkingExcellent communication, organization, and time-management skillsExperience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement toolsWhy GenesysJoin a global leader in Customer Experience (CX) and cloud technologyBe part of a high-growth region with strong market opportunityCompetitive compensation with performance-based incentivesClear career progression within a global sales organizationCollaborative, diverse, and inclusive team environmentAbout Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may submit a request using the Create Request task in Workday. Here is a link to the guide: https://www.myworkday.com/genesys/learning/course/be64cd26b4091001993ead8a13ec0001?record=be64cd26b40910019ab3b070f9110000&type=9882927d138b100019b928e75843018dIf you have any questions, email HR@genesys.com, and someone will assist you.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$48,600.00 - $85,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.