Help Desk Technician - Santa Ana, CA
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.We are seeking a motivated and customer-focused Help Desk Technician (L1) to join our client on a contract basis. This role serves as the first point of contact for technical support, providing timely resolution to end-user issues across hardware, software, and network systems. The ideal candidate is a strong communicator with hands-on troubleshooting experience and a passion for delivering excellent customer service.This is an onsite, contract opportunity with one of Arctiq's cilents.Key Responsibilities Serve as the primary point of contact for incoming IT support requests via the internal ticketing systemTroubleshoot and resolve Level 1 technical issues related to:Windows operating systemsMicrosoft 365 (Outlook, Teams, OneDrive, etc.)VPN connectivityDesk phones and basic telephony supportManage, track, and update tickets within the internal help desk system, ensuring timely resolution and communicationPerform basic hardware support including:Imaging and deploying laptops/desktopsSetting up and configuring new user workstationsDeploying and troubleshooting desk phonesProvide deskside support for onsite users as neededEscalate more complex technical issues to higher-level support teams when appropriateMaintain documentation of common issues and solutionsQualifications 1+ year of experience in a Help Desk or IT support role (or equivalent experience)Strong knowledge of:Windows OS environmentsMicrosoft 365 applicationsVPN connectivity troubleshootingExperience with ticketing systems and managing support requestsHands-on experience with computer imaging and hardware setupBasic understanding of networking concepts