Help Desk Technician

Job Title: Help Desk TechnicianCompany OverviewOur client is a growing IT services organization that provides managed technology support and solutions to a diverse client base. They focus on delivering high-quality, responsive service and building long-term relationships with their customers. The team operates in a fast-paced, client-facing environment with an emphasis on collaboration, professionalism, and continuous improvement.Key ResponsibilitiesProvide timely and professional technical support to end users via phone, email, chat, and remote support toolsTroubleshoot and resolve hardware, software, and connectivity issuesSupport and maintain Microsoft 365 environments, including user accounts, email, and collaboration toolsAssist with Google Workspace administration and end-user supportTroubleshoot Windows and macOS devices, including desktops, laptops, and related applicationsDiagnose and escalate more advanced technical issues when necessaryAccurately document issues, resolutions, and support activity in the ticketing systemCommunicate clearly with users throughout the support process, setting expectations and ensuring a positive experienceCollaborate with internal teams to resolve issues efficiently and improve service deliveryRequired Qualifications3+ years of experience in a help desk, IT support, or similar technical support roleExcellent communication skills (written and verbal), with the ability to explain technical concepts to non-technical usersStrong knowledge of Microsoft 365Experience supporting Google WorkspaceHands-on troubleshooting experience with Windows and macOS systemsStrong problem-solving skills and attention to detailAbility to manage multiple support requests in a fast-paced environmentProfessional, customer-focused attitudePreferred QualificationsExperience working in a managed services or client-facing IT environmentFamiliarity with ticketing systems, remote support tools, and documentation best practicesBasic knowledge of networking, printers, and endpoint supportWhat We’re Looking ForThe ideal candidate is technically capable, dependable, and highly responsive, with a strong emphasis on communication. This person should be able to build trust with users, remain calm under pressure, and represent the organization professionally in every interaction.