IT Executive Support Engineer 4

This position will be based full-time in our Houston, TX office located in CityCentre. This role will support NuScale's Executive team and will be required to travel as needed. Candidates must be able to clearly demonstrate prior experience supporting senior level personnel within a corporate environment.POSITION SUMMARY: Reporting to the Helpdesk Supervisor, the IT Executive Support – level 4 position works directly with company executives across all departments to ensure the smooth operation of IT related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded. This position is an escalation point for complex technical issues and will take ownership of incidents, problems, projects, and systems. While not directly responsible for managing staff, this role will act as a technical team lead. This position does require occasional travel.Essential Duties And ResponsibilitiesProvide technical assistance, serve as an escalation point for complex technical issues, and formally train executives in the use and operation of their computerPerform hardware maintenance; coordinates repairs and installation of equipment with vendors as necessaryTests, provides feedback, and implements new software and hardware needed to satisfy business requirementsTracks program area problems and monitors system for efficiency and effectiveness; recommends and implements procedural changes in assigned area; performs systems analysisInstalls, upgrades, and configures systems in both on-premises and cloud configurations as appropriateLeads assigned projects and coordinates with other parties as needed to drive completionCoordinates support activities within the group. This may include server, networking, and security related activitiesTrack asset utilization and assist in the management of the hardware and software asset lifecycleGuide and mentor team members to support skill developmentOther duties as assignedCORE COMPETENCIES: To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.Problem solving: Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.Oral/written communication: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.Planning/organizing: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.Team Building: Capable of developing strong interpersonal networks and trust within the organization. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.Safety Culture: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.Quality Assurance: Commits to the understanding and implementation of quality assurance regulations, standards and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and ASME NQA-1.Minimum Skills, Qualifications And AbilitiesEducation/Certification: Must meet one of the below criteria:A bachelor degree and 6+ years of full-time progressive IT experience. orAssociates degree and 8+ years of full-time progressive IT experience. or10+ years of progressive full-time IT experience in lieu of formal degreeExperience: A minimum of 6-10 years of full-time working experience is required (see above for minimum work + education required). Must have significant experience supporting executive level and C-Suite staff. Must have the ability to travel domestically and internationally using common forms of transportation. Knowledge of the following topics is required.Windows client support: Windows 11/10Apple client support: iOS, iPad OS, and Mac OS XExperience supporting layer 2 & 3 networkingDevice management & deployment in an enterprise environmentExperience implementing complex IT systemsExperience supporting Virtual Private Networks (VPNs)Active Directory user administration (both on premises and Entra ID)Exchange user administration in a hybrid environmentUnderstanding of User Access ControlUnderstanding of basic security principlesWindows server 2012 R2/2016/2019/2022IP telephony - adds/moves/changes/conference systems/media bridgeSetup and support of large-scale A/V conferences, meetings, and/or eventsITSM/ITIL best practicesPreferred Experience: Knowledge of the following topics is preferred.Common business compliance requirementsEndpoint backup productsDevice Management & Asset InventorySoftware Lifecycle ManagementExperience supporting Linux/Unix productsIndustry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to understand and communicate clearly using a phone, personal interaction, and computers.Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms. Ability to lift ten to fifteen pounds.Disclaimer: Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.NuScale Power, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.Pay And BenefitsThe target pay range for this position is $124,400 - $150,138 annually. The full pay range is $111,531 - $174,446 annually.At NuScale, compensation decisions are determined using factors such as relevant job-related skills, full-time working experience, education and training, equity within the department.For information on employee benefits, please visit our Careers Overview page: Employee Benefits | NuScale Power