Remote Team Lead

A company is looking for a Team Lead (TL) - Part-Time. Key Responsibilities Monitor real-time production and service levels, escalating risks as needed Provide day-to-day supervision and coaching for Patient Access Representatives Handle escalations from patients or clients and document outcomes Required Qualifications Associate's degree in Business Administration, Healthcare Administration, or related field Prior call center or customer service experience required; healthcare experience preferred Previous Team Lead, Supervisor, or equivalent leadership experience preferred 2 years of remote work experience 2 years of supervisory or equivalent experience in a call center environment