Technical Sales Associate

The Server Store is a family-owned business with over 30 years of experience in the IT hardware industry, specializing in refurbished servers and parts. As a stable and growing company, we take pride in providing reliable service and long-term opportunities for our team. We are seeking a detail-oriented and proactive Technical Sales Support Associate who is organized, professional, team-oriented, and eager to grow. This role is ideal for someone with basic experience in B2B sales, technical sales or technical support, and has a desire to expand their knowledge of server hardware and the IT industry. You’ll work closely with our Sales Manager and cross-functional teams to respond to customer product inquiries, generate quotes, provide customer support, and to help ensure that the sales cycle for each customer runs smoothly.This is a fully on-site position with strong potential for growth as you become more familiar with our products, systems, and customer base.Compensation will be a blend of base, bonuses aligned with company objectives and growth, and benefits.Key Responsibilities:Look up product availability and pricing in our internal system.Support B2B customers via email, phone, and Microsoft Teams with inquiries about price and availability.Generate quotes for customers and conduct scheduled follow-up communications with your recently quoted customers. Receive and process Purchase Orders (POs) accurately.Coordinate with internal departments—Accounting, Shipping, and Production—to ensure smooth order handling.Manage customer service issues, RMAs, and assist in issuing credit memos as needed with your customers. Actively support and learn from the Sales Manager to improve account handling and sales strategy.Assist with maintaining customer records, follow-ups, and post-sale communication.Provide timely and professional communication with both customers and internal stakeholders.Qualifications:1–2 years of experience in B2B sales, technical sales, technical support, or customer service, preferably in the IT industry. Basic familiarity with IT servers, server components, and their purposes in the IT industry. Familiarity with business terms like PO, invoice, RMA, and credit memo.Strong written and verbal communication skills.Excellent organizational skills and attention to detail.Comfortable managing multiple tasks in a fast-paced environment.Professional demeanor and eagerness to learn about the IT hardware industry.Proficiency in Microsoft Office (especially Outlook and Excel).Experience using CRM or ERP systems is a plus.Enjoys working in a team environment yet takes ownership of problems and how to solve them.Has a positive mentality and enjoys working with others who do as well. Benefits:$22-24 an hourMedical, Dental, and Vision InsuranceEmployee Referral BonusesOpportunities for Internal Advancement