Office Care Expert

Job Description Description:Office Care ExpertThis Role Is for Professionals, Not PlaceholdersAt Moxie Pest Control, we don't cut corners, and we don't hire people who do.We're looking for an Office Care Expert who understands that every customer interaction shapes the entire experience. This is the frontline voice of Moxie. When customers call, email, or text us, you represent our professionalism, clarity, and commitment to doing things the right way.This isn't just an "answer the phone" job. It's a high impact role for someone who believes fast, friendly, expert service builds trust and loyalty.This is a full-time, in-person position reporting to the Contact Center Manager. Schedule: Monday–Friday with rotating Saturdays (you receive a full weekday off during weeks you work Saturday).Why This Job Feels DifferentYou'll finish each day knowing you helped customers solve real problems quickly and professionally. You'll work within structured systems and clear expectations, no chaos, no guessing. You'll be measured by meaningful performance metrics and supported with coaching to keep improving.We believe structure creates freedom. Clear processes, defined scorecards, and highAbout YouYou're friendly, organized, and confident in communicating with customers. You enjoy helping people and take pride in accuracy. You understand that great service is about clarity, efficiency, and professionalism, not just being nice.You're:Friendly & Professional — You build rapport while keeping conversations efficientDetail-Oriented & Accurate — You process payments and document accounts with minimal errorsSolution-Focused — You look for ways to resolve issues, not escalate themStructured & Accountable — You thrive in a system with clear expectations and metricsProactive — You educate customers about additional services and initiate warm handoffs when appropriateWhat a Typical Day Looks LikeAnswer inbound calls from current customers Schedule pest control appointments in our CRM Process payments and resolve billing questions Respond to customer emails and text messages Make outbound calls to confirm appointments or collect outstanding balances Accurately document all interactions Inform customers of additional service offerings (termite, mosquito, weed, gopher, etc.) Participate in team huddles, coaching, and trainingEnd the day knowing you delivered service that reflects Moxie's standards.Key ResponsibilitiesManage inbound customer calls regarding scheduling, billing, and account questionsProcess payments and assist with past-due balancesSchedule, reschedule, and confirm service appointmentsMaintain accurate CRM documentationSupport customer retention through clear, solution-focused communicationGenerate 1–2+ tag-on service opportunities or referrals per monthMaintain administrative accuracy and low error ratesUphold Moxie's professionalism and service standards in every interactionThis Role Is NOT for EveryoneIf you prefer unstructured environments, this won't be a fit. If you dislike phone-based work, this won't be a fit. If you struggle with attention to detail or measurable performance standards, this won't be a fit.If you value professionalism, clarity, structure, and helping customers the right way you'll thrive here.RequirementsHigh school diploma or equivalent (Required) Previous customer service experience (Preferred) Office or call center experience (Strongly Preferred) Strong verbal and written communication skills Fast and accurate typing and computer navigation High attention to detail and low error rate Ability to work full-time, in-person (strictly enforced, no remote work) Willingness to work rotating SaturdaysWhy Join Moxie Pest Control?Structured systems and leadership support Clear expectations and measurable impact Opportunities for growth into senior roles A professional team environment built on our core valuesMoxie's mission is to improve the quality of life for our customers, our team, and our community — and that starts with how we serve every call.Ready to Apply?If you're dependable, structured, and passionate about delivering service the right way, apply today.Moxie Pest Control, professionalism isn't optional. It's our standard.Equal Opportunity Employer. We participate in the E-Verify program.Requirements: