Assistant Branch Manager

Title: Assistant Branch ManagerLocation: Danville, CAHiring salary range: $34.77 - $43.21 per hourEligible for Sign-On Bonus: YesPosition SummaryFremont Bank - one of the Bay Area's most respected and long-standingfinancial institutions - is seeking a strategic, hands-on professional to joinand help advance our Retail Banking team. This is a high-impactopportunity to contribute to the success of a mission-driven organizationcommitted to excellence, community service, and strong client relationships.If you're energized by purpose-driven work, collaboration, and deliveringmeaningful results, we'd love to connect.Why Fremont Bank?Founded in 1964, Fremont Bank is one of the oldest independently ownedbanks in the Bay Area and has been consistently recognized as a Top Workplacefor the past 15 consecutive years. Our foundation is built on relationships -with our clients, our associates, and our communities.We offer:A people-first culture grounded in inclusion and excellenceDeep community involvement and local reinvestmentA mission-driven workplace where values and performance go hand in handThe Fremont Bank WayFull-Service Banking with comprehensive financial solutions, advanced technology, and exceptional serviceNo-Compromise Approach we help clients get to "yes"Core Values:o Go above and beyond for clientso Foster a supportive and empowering environment for associateso Deeply invest in the well-being of our local communityPosition OverviewThe Assistant Branch Manager delivers excellent service in accordance withFremont Bank standards at every client interaction. The Assistant BranchManager will recommend or refer retail consumer and business products andservices to prospective and existing clients and develop and maintain internalpartner relationships to maximize relationship expansion. This positionachieves sales standards through outbound calling, outside prospecting andexpanding relationships with existing clients in the branch. Client acquisitionefforts may require time performing outside business development activities. Additionally, the AssistantBranch Manager is responsible for supporting branch management by runningday-to-day branch operations, sales, coaching, training, and development. Inthe absence of the Branch Manager, the Assistant Branch Manager will assume theresponsibilities of the Branch Manager. Based on branch needs, this position may spend a portion of timehandling cash.Role and ResponsibilitiesCustomer Experience:Provide exceptional service that is consistent with or exceeds bank standards of Six Diamond Experience in customer service.Promote and expand client relationships based on identifying needs through effective utilization of client needs assessment tools.Accurately obtain required new account documentation, input data, and prepare necessary client paperwork for the sale of products and services.Resolve client issues and handle client requests in a timely, consistent, and professional manner.Relationship Building:Explain, promote, and refer Fremont Bank products and services to current and prospective consumer and business clients.Meet assigned sales and referral objectives and contribute towards branch goals, including referring customers to business partners when applicable.Maintains accurate performance records, pipeline activities and regularly reviews performance results with Branch Management.Conduct internal and prospective client telemarketing and follow-up duties when assigned by management. Regular participation in outside business development activities, including individual and joint collaboration of in-person business cold calling, as well as applicable community-based business networking events.Understand and be able to accurately communicate consumer and business deposit and lending products, as well as merchant payment, payroll, and treasury management services.Recommend and submit small business lending products and applications, including supporting documentation for lending relationship expansion.Open new accounts and service existing accounts, including business customers. Operations:Follow and explain bank policies and procedures as directed by management.May conduct cash handling and other deposit or payment related transactions.Responsible for compliance with applicable State and Federal Regulations and laws.Accountable for performing all operational duties with accuracy, attention to detail and proper cash handling.Perform miscellaneous operational tasks, including opening and closing the branch.Assist with daily operational duties, including but not limited to teller transactions, branch cash balancing, review, and processing of Non-Sufficient Fund (NSF) items, and processing night deposits and cash shipments.Actively prepare for and participates in branch meetings and training workshops.Stay informed of job-related issues, bank promotions, changes in products, services, policies, or procedures; actively participate in industry related seminars and training classes.Accountable for staying current on business-related activities in other areas of the Bank.Maintain a flexible work schedule, to include weekends.Other additional duties as assigned.Management:In the absence of the Branch Manager, perform Branch manager duties/responsibilities.Work with Branch Manager to develop and implement daily actions to proactively meet sales goals and objectives.In cooperation with the Branch Manager, conduct daily quick start sales meetings, along with weekly and monthly sales production meetings with branch personnel.Track daily, weekly, monthly, and annual sales goals for branch personnel.Encourage each branch associate to achieve top performance.Minimum QualificationsMinimum 4 years sales and customer service experience in a customer facing banking environment with previous new consumer and business account opening responsibilities.Minimum 2 years supervisor experience or equivalent preferred.Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.Proven demonstration of success in building relationships with clients and achieving banking sales and lending objectives.Knowledgeable in small business deposit and lending products.Proven success in small business lending, as well as prospecting and cold calling new outside business opportunities.Knowledge of bank products and services and proven success of effective sales techniques.Understanding of banking regulatory compliance issues.Excellent listening and presentation skills.Minimum 1 year of cash handling experience recommended. Must be able to lift at least 25 lbs. Basic computer literacy, including working with a Windows-based computer environment, and a working knowledge of Microsoft Office.Strong time management and organizational skills.Vision and hearing must be sufficient to interact with clients over the phone and in-person.Verbal communication must be clearly spoken and understood.Ability to walk and stand for outside business development activities.Willingness to perform telemarketing duties as assigned. Must possess excellent verbal and written communication skills. Proven leadership capabilities.A thorough understanding of goal setting and personnel development techniques.Superior interpersonal skills with the ability to diffuse hostile client interactions and mediate employee relation issues.Proven ability to motivate personnel in sales productivity and operational compliance.A professional appearance is required. High school diploma or GED required; College degree preferred.What Makes Fremont Bank AssociatesThrive?Team Players who go above and beyond to support their colleaguesAction-Oriented professionals who challenge the status quo and seek improvementPurpose-Driven individuals who understand and champion the bank's community impactBenefits SnapshotHealth & WellnessMedical, dental, and vision insuranceFlexible Spending Accounts (FSA, Dependent Care, Health Savings)Financial & RetirementEmployee Stock Ownership Plan (ESOP)401(k) with employer matchPerformance-based bonuses or incentivesWork-Life & PerksPaid holidays, vacation, and sick timeFree personal checking and savings accountsHome loan rate discountsTuition reimbursement and professional development resourcesOn-site gym and discounted health club membershipsEmployee Assistance Program (EAP)Equal Opportunity EmployerFremont Bank is proud to be an Equal Opportunity Employer. We arecommitted to creating an inclusive environment for all employees, regardless ofrace, color, religion, sex, gender identity, sexual orientation, nationalorigin, age, disability, veteran status, or any other protected classification.Salary RangeThe hiring salary range for this position is $34.77 - $43.21 per hour,based on factors such as experience, skills, education, and internal equity.Compensation decisions are made in consideration of these factors and inalignment with Fremont Bank's compensation philosophy.Employee Stock Ownership Plan (ESOP)The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank tocontribute to the financial well-being of associates by making a contributionto their retirement account. In addition, the ESOP provides associates anopportunity to share in the growth and prosperity of Fremont Bank.Note to Search Firms:Fremont Bank does not accept unsolicited resumes from search firms oragencies without a signed service agreement. Unsolicited resumes will beconsidered the property of Fremont Bank, and no fees will be paid.