Customer Service Representative

Make your career goals become a reality at Frontier Home Medical! Due to internal growth, we are looking for a motivated, friendly person with previous healthcare customer service to round out our Patient Advocate team being a Customer Service Representative. This position will be located out of our Omaha Branch servicing the surrounding area. You should have: A passion for customer service and patient care. The ability to thrive in a fast-paced environment. Strong attention to detail. The ability to maintain confidentiality and patient respect. Organizational and computer skills. Outgoing and positive attitude. Reliable, strong work ethic. Knowledge of healthcare billing is helpful. Customer Service Representative Duties: Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling. Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies. Work closely with doctors, nurses, and other referral sources to ensure excellent patient care. Complete file checklist, intake, and insurance verification forms and determine charges and coverage for service/product requested. Collect co-pays and input payment data. Collect compliant medical documentation for insurance invoices. Maintain work operations by following company policies and procedures. Ability to administer after hours call on a rotation schedule. Why Choose Frontier? We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere. Apply Today! Are you ready to provide exception customer service acting as a point of contact for our valued customers? Apply today! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Application Question(s): What is your wage expectation? Experience: medical customer service: 3 years (Preferred) medical billing: 3 years (Preferred) medical insurance verification: 1 year (Preferred) Work Location: In person