Business Operations Program Manager – Guest Services
Occupations:
Business Operations Specialists, All OtherGeneral and Operations ManagersProject Management SpecialistsAdministrative Services ManagersManagement AnalystsIndustries:
Traveler AccommodationAmusement Parks and ArcadesManagement, Scientific, and Technical Consulting ServicesFacilities Support ServicesCommunity Food and Housing, and Emergency and Other Relief ServicesThis role is responsible for leading and operationalizing the intake and project orchestration process within Guest Services/Customer Care. The ideal candidate will manage cross-functional initiatives across AI, product, operations, engineering, and process improvement teams while ensuring all incoming work is properly prioritized, tracked, and executed. The position requires strong program/project management experience, the ability to build scalable operational processes, drive stakeholder alignment, manage competing priorities, and support digital transformation initiatives in a customer support or contact center environment.