Guest Services Project Manager

Title: Guest Services Project ManagerIndustry: Beauty RetailLocation: Bolingbrook, ILResponsibilitiesServe as the central intake point for Guest Services initiatives, ensuring all incoming work is captured, tracked, and visibleEstablish and operationalize intake standards to ensure requests are clearly defined, scoped, and actionablePartner cross-functionally with teams including AI, Product, Engineering, Operations, WFM, Training, and external partnersTrack progress, identify blockers, and ensure initiatives move forward efficientlyLead Guest Services process improvement and technology implementation projects from kickoff through executionRequirements6+ years of program or project management experience within customer support, contact center, or service operationsProven experience building intake, orchestration, PMO, or operating models from the ground upStrong ability to bring structure to ambiguous environments and manage competing prioritiesDemonstrated success driving cross-functional alignment and executionExperience with AI, automation, or digital support initiatives is a plusSkillsGuest ServicesProject ManagementCross-functional CollaborationIntake StandardsProcess ImprovementStakeholder ManagementDigital SupportAutomationROI ModelsCapacity PlanningHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.ref_id: e5925163-dbcd-484b-a7a9-0955253f33a2