Digital Operation Analyst Remote Role

Title: Digital Operation Analyst | Remote Role Location: Bolingbrook, IL 60440 Duration: 6 Months Note: Working hours for this position are Saturday and Sunday day shifts 7am to 4 pm CT or 8 am to 5 pm CT and 3 weekday day shifts. Overview The Site Operations Analyst I is responsible for supporting the daily operations of digital platforms, including website and mobile applications. This role focuses on monitoring performance, identifying issues, and ensuring timely resolution to maintain a seamless user experience. This position requires working weekends (Saturday and Sunday) plus three weekdays (total 5 working days per week). Key Responsibilities Monitor website and application performance, including traffic, errors, and user activity Identify, troubleshoot, and escalate technical or operational issues Triage and manage incident tickets based on severity and impact Document issues with clear details (steps, screenshots, timestamps) Coordinate with IT, engineering, and business teams for issue resolution Track incidents through closure and provide status updates Analyze basic performance metrics (e.g., conversion rates, error rates) Identify trends and share actionable insights Execute test cases for new features and validate functionality Perform testing across desktop, mobile, and app platforms Log and track defects until resolution Maintain documentation for processes, workflows, and system updates Ensure data accuracy and system reliability Support ongoing digital initiatives and operational tasks Assist senior team members as needed Qualifications: Bachelor's degree or equivalent experience in a relevant field 2+ years of experience in digital operations, eCommerce, or technical support Strong analytical and problem-solving skills Basic understanding of websites, apps, and user experience Experience with ticketing tools (e.g., JIRA, ServiceNow) preferred Good communication and organizational skills Ability to handle multiple tasks in a fast-paced environment