People Operations Associate

Are you early in your People Operations career and eager to gain hands-on experience across HR, onboarding, benefits, and company-wide programs? Join us as a People Operations Associate and help shape the employee experience at a fast-growing company!US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, wearables, smart devices, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and beyond, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.US Mobile is America’s first and only Super Carrier, allowing customers to access all three major mobile networks & switch seamlessly between them, anytime, anywhere, to get the best coverage possible. We’re now the #1 Phone Plan Provider on Consumer Reports and growing fast - including our team!As a People Operations Associate, you’ll support day-to-day HR operations and work closely with our People Operations Manager, Talent, Finance, Legal, and Leadership teams. This is a hands-on role where you’ll gain exposure to HR strategy, systems building, and cross-functional collaboration, while helping to deliver a seamless employee experience.What you'll do:Assist with onboarding and offboarding processes, documentation, and system accessMaintain accurate employee records in HRIS, benefits systems, and internal tracking toolsAssist with benefits administration and employee inquiriesSupport HR compliance with federal, state, and local regulationsHelp develop and maintain employee policies, handbooks, and documentation with People Ops ManagerScreen incoming HR correspondence and escalate time-sensitive matters to People Ops ManagerCoordinate recruiting processes and help ensure a smooth candidate-to-employee transitionAssist with reporting, audits, and data hygiene for operational accuracySupport company-wide people programs including performance cycles, engagement initiatives, learning opportunities, and recognition programsHelp organize our annual company offsite (previous locations: Tokyo, Dubai, Hawaii)Build scalable People Ops systems, templates, and workflowsSkills and Experience:1–3 years in People Operations, HR, or related operations roleStartup, tech, or high-growth experience preferredBachelor’s degree in HR or related field, or equivalent experienceProficiency in Google Workspace (Docs, Sheets, Drive, Calendar)Familiarity with HR tools and systems (HRIS, performance management)Detail-oriented with strong organizational and problem-solving skillsExcellent written and verbal communication skillsExperience with PEO (Justworks) and benefits administration a plusWhy You'll Love This Role:Hands-on experience across the full employee lifecycleDirect exposure to building People Ops processes and systemsOpportunity to support high-impact cultural moments like global company offsitesCollaborative, fast-paced, hybrid work environment in New York CityGrowth and professional development opportunities within a scaling organizationBenefits$100/mo USM credit for your phone / family / friends etcGym ReimbursementFlexible PTOMedical, Dental, and Vision PlansThink you're a good fit? Apply here to learn more!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.