Desktop Support Technician

Required Skills & ExperienceStrong software troubleshooting skillsAble to troubleshoot MS office suite, outlook, VPN network connectivity issues and learn proprietary applicationsAble to support MDM with IntuneExcellent Excel support experienceAble to troubleshoot add insAble to back up users' data and reimage device and also remote in to assist them with step by step instructions for how to do certain tasks, procedures, install software forma website, how to unplug certain cables and convey what they see.Comfortable working with a ticketing system, ServiceNow preferredExcellent customer service skills and attention to detail, able to support executive level usersAble to keep up with administrative responsibilities around closing tickets and updating wo's.Job DescriptionInsight Global is hiring a Campus Technician to service their customer in Hollins/Roanoke, VA. This role will require technical support for users located on the Wells Fargo campus specifically supporting the users on their trading floor. You will be responsible for assisting with all types of tickets that we receive such as troubleshoot and resolve software issues, hardware issues (provide a hot swap and assist with first time login), WAVE/VDI support, Reimage desktops and laptops, assist with installs, moves, LifeCycle events and EMDL disposal. You will be reimaging users devices via COSMIC utility and transfer end user data. This role will primarily support trading floor users which have taxing demands. The skillset that is needed includes supporting Microsoft Office 365 – specifically Outlook and Excel at a minimum. Experience supporting mobile devices including iPhone/iPad with corporate email and Microsoft Teams via Intune. Being able to multitask, answer phone calls, assist users via Remote Assistant, handle shoulder taps/walk-ups, and prioritize work is also vital. Role will pay $33HR.