Sr. Project Manager (SDLC, Network)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cloud Destinations LLC, is seeking the following. Apply via Dice today!Job Title: Senior Technical Project ManagerNumber of Roles: 1Location: San Jose, CAOnsite/Remote: Fully remote but local candidates to allow occasional office meet ups (quarterly kick off or bigger hands on events)Duration: Long term no end date. Confirmed to renew quarterly.What will you be doing?Position Overview:The Sr Project Manager Customer Engagement will lead complex customer and partner engagements focused on business operations and mobility service provider environments. This role is responsible for driving efficiency, optimizing operational processes, and ensuring successful delivery of critical technology initiatives. The position requires close collaboration with senior leaders, business development managers, and cross functional teams including customer experience, engineering, product management, marketing, support, sales, strategy, finance, and legal. The role supports co development engagements with strategic partners and plays a key role in advancing customer outcomes and business objectives for 2026 and beyond.Responsibilities:Gather and analyze business requirements, assess operational performance, and deliver actionable insights to leadershipPrepare and present operational reports, dashboards, and business reviews for executives and stakeholdersOversee service provider relationships to ensure quality delivery and alignment with business goalsCoordinate agendas and lead meetings to support effective collaboration and project executionPartner with technical support teams to drive rapid resolution of operational issuesBuild and maintain strong customer and stakeholder relationships to deliver a best in class customer experienceManage operational metrics to support strategic decision makingSupport and implement operational strategies that streamline processes and improve efficiencyDefine and track key performance indicators aligned to business objectivesDrive adoption of new processes, tools, and systems to improve scalability and operational effectivenessLeverage technology solutions and automation to optimize workflows and enable data driven decisionsLead cross functional projects ensuring alignment with strategic goals and on time deliveryProvide weekly status updates and communications to stakeholders through reports and dashboardsDevelop and maintain detailed project plans including scope, milestones, and schedulesTrack deliverables, manage risks, and proactively address issues throughout the project lifecycleMaintain comprehensive project documentation and post project analysisServe as the primary point of contact for clients, managing expectations and ensuring satisfactionCapture lessons learned and recommend process improvementsFacilitate project meetings and ensure adherence to quality and governance standardsEnforce governance models including weekly and monthly review cadencesExecute and track milestones, dependencies, risks, and mitigation plans using Monday comDevelop strong working relationships across teams to deliver business prioritiesTake lead on assigned engagements and partner with senior program managers as directedQualifications:Bachelor s degree or higher in a related technical field such as computer science, electrical engineering, or equivalent hardware or software engineering experienceMore than eight years of project management experience in software, networking, web, cloud, or mobility environments with a strong record of on time deliveryProven experience in business operations management with strong client facing capabilitiesDeep understanding of software development lifecycles and agile project management methodologiesStrong critical thinking skills with the ability to navigate ambiguity and rapid changeExcellent communication, presentation, and interpersonal skills with experience engaging senior executives and diverse stakeholdersDemonstrated ability to build and lead collaborative teams, including remote team membersExperience designing and implementing customer support models with stakeholder alignmentAbility to work under tight deadlines while adapting to evolving business and technical requirementsComfortable operating in fast paced environments and independently driving solutions that deliver positive customer outcomesTools and Technologies:Jira and Confluence for issue tracking, documentation, and agile workflowsTableau for data visualization and operational reportingTrello and Monday com for task management and project trackingMicrosoft SharePoint, Word, Excel, and PowerPoint for documentation, analysis, and presentations