Associate Tech Support Analyst

OverviewBRMi is seeking a Associate Tech Support AnalystBenefits Comprehensive Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Employer-Paid Short-Term and Long-Term Disability Insurance 401(k) Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays Educational AssistanceSalary: 75k-97j**FT Onsite in Vienna, VA**An In Person interview will be required for this role**Click here to learn about BRMi's culture.Click here to see BRMi’s Glassdoor reviewsQualifications1-5+ years of desktop/technical support experienceExperience with the ServiceNow ticketing system or equivalentStrong communication skills to provide daily updates and status reportsImaging and deploying laptops and desktops for onboardingBreak/fix hardware support and troubleshooting, end to endTesting returned devices through the return merchandise (RMA) processRecovering assets through IT asset return and offboarding tickets, including scanning devices in and outFulfilling software installation/update requests and troubleshootingSupporting our virtual environment (VM requests and related issues) BRMi will not sponsor applicants for work visas for this position.**This is a W2 opportunity only**EOE/Minorities/Females/Vet/Disabled We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.