Information Technology Support Engineer

IT Support EngineerA leader in the Biostimulant industry, Horizon Ag Products began manufacturing soluble humus products for Agriculture in 1983. Based in Lakewood, CO, we are a recognized leader in our industry. With approximately 120 employees, we operate six manufacturing plants in six states and several surface mines. We strongly believe our products are of significant benefit to mankind and we make them better than anyone else in the world. We support a lifestyle of balanced priorities where everyone works hard and enjoys themselves and each other. We look out for one another and cherish the caring attitude and respect we have for one another in the workplace and beyond. Above all else, we conduct ourselves with integrity and follow the guiding principles outlined on our website, www.horizonag.com.Summary:The primary responsibility of this position is to provide front-line support for internal staff and related technology systems. The IT Support Engineer will also be responsible for IT-related administrative duties, including user / account support, process documentation, inventory, auditing technical processes and user accounts, and asset management and procurement. The successful candidate will be an engaging, support- and security-minded person who provides timely support and is keenly aware of the changing needs of the company and user base.What You’ll Do:Device & Equipment ManagementConfigure, deploy and maintain laptops, desktops and mobile devices (phones, tablets), including device enrollment/management and compliance monitoringSupport the deployment and maintenance of network elements (routers, firewalls, switches, etc.)License, install and maintain software across managed endpointsSupport and maintain computer peripherals, including monitors, mice, docking stations and printersSupport & TrainingDiagnose and resolve hardware and software issues across laptops, desktops and mobile devicesProvide end-user support with a positive, patient approach that builds trust and confidence across the organizationTrain and coach staff on technology tools, IT policies and best practices for productivity and securityParticipate in ongoing security awareness training; maintain a current, working knowledge of the evolving cybersecurity threat landscapeApply Zero Trust principles in day-to-day activities and support the enforcement and administration of cybersecurity policies and practicesDocumentation & StandardsCreate, maintain and continuously improve IT process documentation, runbooks and standard operating proceduresFollow and enforce IT standards, policies and confidentiality guidelinesContribute to a culture of knowledge sharing within the IT teamCommunication & CollaborationBuild positive working relationships and communicate clearly with staff at all levels, including non-technical users and leadershipWhat You’ll Bring:Associate degree in Computer Science, Information Systems or related area, or 2 years of equivalent work experienceUnderstanding of Windows operating system and Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.)Basic understanding of network infrastructure components (firewalls, switches, access points, routers, gateways, etc.)Security-conscious mindset with awareness of common threats and best practices, including email phishing and social engineering attacks, credential theft and insider threatsMust perform tasks with integrity, competence, care and attention to detail, and demonstrate good judgmentStrong communication skills and a collaborative, team-oriented attitudeBasic understanding of cloud service models (SaaS, IaaS, PaaS, etc.)Bonus Points If You Have:Experience administering Microsoft SharePointFamiliarity with Zero Trust MethodologiesFamiliarity with Microsoft Intune and mobile device managementAdditional Information:Classification: Non-Exempt / Hourly, paid bi-weekly, benefits eligibleLocations: Lakewood, COHorizon Ag-Products is an Equal Opportunity EmployerHorizon Ag-Products will not sponsor applicants for work visas for this position##########