Litigation Collections Lead

Litigation Collections LeadFully Remote | Full-Time | 9am-5:30pm ETThe Litigation Collections Lead oversees daily workflow, quality control, and team performance within the Litigation Collections function. This role provides guidance to Specialists while managing a portfolio of payoff requests, receivable accounts, and settlement processes. The Litigation Collections Lead partners closely with attorneys, law firms, and internal stakeholders to ensure accuracy, timeliness, and compliance. Candidates with mortgage industry experience, payoff processing, or broader financial operations backgrounds are strongly preferred. The Litigation Collections Lead is responsible for coaching team members, monitoring productivity, and supporting escalations. This position requires strong communication skills, technical proficiency, and the ability to lead in a remote environment. The Litigation Collections Lead participates in ongoing assessments, training initiatives, and process improvement efforts. The Litigation Collections Lead plays a critical role in maintaining operational consistency and supporting organizational growth.Key ResponsibilitiesTeam Leadership & Workflow Oversight (20–30%)Provide daily guidance, coaching, and support to SpecialistsMonitor productivity, accuracy, and adherence to processAssist with training, workflow allocation, and continuous improvementAccount & Payoff Management (40–50%)Manage complex receivable accounts and payoff requestsReview documentation, balances, and settlement details for accuracyCommunicate updates to attorneys, law firms, and internal teamsPhone & Client Communication (25–35%)Triage inbound calls and support escalated inquiriesProvide professional, timely updates on account statusMaintain consistent written communication across platformsGeneral Accounting / AR/AP Support (15–25%)Perform accounting tasks related to receivables and payoffsSupport reconciliation and financial accuracy checksLitigation Collections Lead Minimum RequirementsExperience in AR/AP, payoffs, collections, or financial operationsStrong written and verbal communication skillsProficiency with Microsoft 365, Google Docs, Box, Slack, and Outlook (or similar)Beginner–intermediate Excel (basic formulas; most sheets are pre‑formatted)Ability to lead, coach, and support a remote teamMortgage industry experience (strongly preferred)Experience with legal, medical, or personal injury collectionsPrior payoff processing experience is a plusBroader financial operations backgroundCompensation & Benefits$25-35/hr401(k) with 4% matchCompetitive PTO12 weeks paid maternity leaveWellness dayFull medical, dental, and vision benefitsCompany-provided equipment #INAPR2026