Chief Operating Officer

Chief Operating Officer (COO) – Ferny Fertility, NYC Ferny Fertility is a rapidly growing, multi-location IVF center across Manhattan. With a team of ~100 employees today, we are entering a phase of significant expansion and plan to scale to 300–500 employees in the coming years. We are seeking a highly strategic, hands‑on Chief Operating Officer (COO) to serve as the operational partner to the CEO and lead the organization's continued scaling. This role is responsible for owning day-to-day operations, building the infrastructure required for growth, and driving performance across all departments while maintaining exceptional patient care. Key Responsibilities Oversee and optimize all operations across multiple Ferny Fertility locations, ensuring consistency, efficiency, and full regulatory compliance Act as the CEO’s right hand, translating high‑level vision into scalable systems, processes, and measurable outcomes Own operational performance across the organization, including KPIs, patient flow, staffing models, and service quality Drive cross‑functional alignment between clinical, administrative, and business teams Build, structure, and lead department heads, creating accountability and developing high‑performing leaders Design and implement scalable infrastructure to support growth, including new locations, increased patient volume, and expanded services Analyze financial and operational data to improve margins, inform decision‑making, and support long‑term strategy (including P&L ownership) Identify operational bottlenecks and proactively implement solutions to improve efficiency and patient experience Lead organizational design, hiring strategy, and team development in partnership with executive leadership Establish and track performance metrics, ensuring progress against strategic initiatives Serve as escalation point for high‑level operational issues, ensuring rapid resolution and continuity of care Maintain a strong on‑site presence across locations and ensure operational excellence at all levels Qualifications Master’s degree required (MBA, MHA, or related field strongly preferred) 8–12+ years of operations leadership experience, with at least 3–5 years in a senior leadership role (Director, VP, or COO level) Experience in healthcare or multi‑site medical practice operations preferred; candidates from other industries with strong operational scaling experience will also be considered Proven track record of scaling organizations and building operational infrastructure in high‑growth environments Strong financial and analytical acumen, with experience managing budgets and P&L Demonstrated ability to build and lead high‑performing teams and develop senior leaders Highly organized, decisive, and execution‑oriented with strong problem‑solving skills Comfortable operating in a fast‑paced, evolving environment with competing priorities Willingness to be fully on‑site and available as needed, including occasional after‑hours or weekend matters Why Join Ferny Fertility Ferny Fertility is building a high‑performance, patient‑centered fertility platform with significant growth ahead. This is a unique opportunity to step into a true leadership role and help scale a healthcare organization from a strong foundation into a larger, more sophisticated operation. #J-18808-Ljbffr