Operations Support Specialist

Job Title: Operations Support SpecialistJob Category: Non-ExemptDepartment: ValuationsCompany URL: http://www.solidifi.comAbout the RoleThe Operations Support Specialist is responsible for supporting the network management team in the day-to-day operations and strategy of networks of independent field agents. Your analytic, communicative, and personable nature will give you the edge necessary to build strong, long-term relationships with field agents to deliver our service offering while exceeding internal and client expectations and performance targets.ResponsibilitiesInteract with field agents, company clients, and internal partnersDeliver consistent and thorough communicationProvide operational support for Network Management teamsProvide coverage for Region Managers, including setting region allocations, completing order assignments, and making scorecard callsSupport the development and growth of field agent relationships through strategic execution with Region ManagersProactively monitor day-to-day valuation orders via email, phone, and/or through our internal management platforms to ensure milestones are achieved during the valuation lifecycleLeverage analytics and relationship building to ensure internal targets for quality, delivery, and revenue are exceededWork with internal partners and management to identify potential issues and provide resolutionOther duties and projects as assignedSkills and ExpertiseCollege/University degree preferred and/or a 1-2 years of progressive business experienceSome experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plusIncredible attention to detail and sound decision-making skillsCustomer service, leadership, sales, and communication abilitiesExcellent written and oral communication skillsCompetency in basic computer skills and applicationsAbility to work independently as well as in a fast-paced team environmentThe above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.About SolidifiSolidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.Equal Opportunity Employer