Contact center engineer - Five9

Role - Contact center engineer - Five9Location : Phoenix, AZ (Onsite)JD:8+ years of commercial software development experienceDesign and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.Experience with automated release management using GitHub Actions.Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.Good understanding of data structures, algorithms, and design patternsGreat written communication and documentation abilitiesStrong understanding of cloud security architecture and Encryption and OAth.Looks proactively beyond the obvious for continuous improvement opportunities.Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.