Remote Voice of the Customer Specialist - Healthcare

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March 31st, 2026

A healthcare innovation company in Wilmington, MA, is seeking a Voice of the Customer Specialist to manage escalated member concerns and complaints. This role requires a proactive approach in resolving complex member issues while documenting and tracking interactions. Candidates should possess 3+ years of experience in call centers, excellent communication skills, and a passion for helping others. Knowledge of healthcare claims processing and CRM tools like Microsoft Dynamics is preferred. This position offers an hourly rate of $24.00-$26.00.#J-18808-Ljbffr

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