General Manager

The General Manager (GM) is responsible for the overall leadership, strategic direction, and day-to-day operations of the hotel. This role ensures exceptional guest experiences, strong financial performance, engaged team members, and full compliance with brand standards, company policies, and applicable laws. The GM serves as the culture carrier of the property and is ultimately accountable for results. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must participate in all hotel required meetings and trainings. Provide overall leadership and accountability for hotel operations, financial performance, guest satisfaction, and team engagement Lead, develop, and retain department leaders while fostering a positive, service-driven culture Oversee daily operations across all departments to ensure brand standards, SOPs, and service expectations are consistently met Drive financial results through effective budgeting, labor management, revenue optimization, and cost controls Ensure exceptional guest experiences by monitoring satisfaction scores and resolving guest concerns promptly and professionally Support sales, marketing, and revenue strategies to maximize occupancy, ADR, and market share Ensure compliance with all employment laws, safety regulations, brand standards, and company policies Protect and enhance the hotel asset through preventive maintenance, capital planning, and safety oversight Analyze operational and financial data to identify trends, risks, and improvement opportunities Represent the hotel professionally with ownership, brand partners, guests, and the local community Maintain compliance with hotel policies, standards and regulations to ensure safe and efficient operation of the hotel. Abide by all hotel policies and safety rules. Perform other duties as requested by management. Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience) Minimum of 3-5 years of progressive leadership experience in hospitality, operations, or a similar service-driven environment Proven experience leading multi‑department operations Strong financial acumen, including budgeting, forecasting, and labor management Excellent leadership, communication, and problem‑solving skills Ability to make sound decisions in a fast‑paced, high‑expectation environment Experience with compliance, safety, and regulatory requirements Working Conditions and Schedule Primarily based on-site in a dynamic operational environment Fast‑paced environment requiring adaptability and sound judgment Requires flexible scheduling, including evenings, weekends, and holidays as business needs dictate Regular walking, standing, and movement throughout the property Occasional lifting of materials up to 25 pounds Exposure to varying environmental conditions typical of hospitality operations (indoor/outdoor, noise, weather) Peregrine TH Management, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine TH Management, LLC participates in E‑Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E‑Verify system. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr