E-Boutique Client Advisor

ResponsibilitiesSales & Commercial MindsetConsistently achieve or exceed the monthly sales target, as defined by ManagementMaintain order book and sales pipeline and provide appropriate updates to clients on order status, lead times, product updates, etc. partnering with Manager and local Maison departments as neededKnow IWC’s history, products and partnerships to provide exceptional sales experienceDevelop extensive knowledge of industry news and competitive brandsClientelingCultivate new and nurture existing client relationships through both organic and strategic clienteling campaignsPartner with local management and corporate team on CRM initiatives including follow up, product launches, events, seasonal outreaches, etc.Accurately capture client data for all prospects and current clients using CRM tools to build client knowledgePartner with Manager to strategize a daily/weekly/monthly client outreach planReach KPI goals for CRM including robust data capture, targeted outreach, campaign completion and retentionOmni-Channel CXResolve client challenges with the highest professionalism by investigating problems, developing solutions and making appropriate recommendations to Maison partners in a timely mannerCommunicate effectively across multiple channels with both local and global partnersEmbrace digital tools that enhance the luxury selling experience e.g. virtual selling and chatGather feedback and provide innovative insight to management as needed in case by case scenarios.CSEnsure each client receives an exceptional level of customer serviceSupport all after-sale clients with helpful solutions in accordance with Maison valuesPartner with CS team/specialist to promptly resolve complicated/escalated aftersales casesTeam Culture and MindsetEmbody the ICARE IWC Corporate Values:Imaginative: Maintain a visionary mindset, providing innovative solutions, new ways of working and inspiring growth with both clients and your team.Confident: Be self-assured in IWC knowledge, heritage, processes and products to make the right decisions and recognize opportunities for growth.Active: Show initiative and agility by making informed decisions and recognizing opportunities in a fast-moving landscape.Responsible: Be accountable for actions and behavior, treating your colleagues and clients with respect and fostering an encouraging and inclusive environmentEngineered: Strive to improve performance by learning new skills, embracing new challenges and encouraging a growth mindset within the team.QualificationsEducationCollege degree is preferredRequired Experience2 to 5 years of previous experience in luxury retail, service, or hospitality environmentGeneral knowledge of timepiece industry is requiredPersonal and Technical SkillsExcellent analytical, organizational, and interpersonal communication skills are requiredAbility to project an approachable and professional image in personal appearance, manner, and demeanorSkilled in resolving disputes or managing disagreementsStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionExcellent computer skills and use of technologySAP knowledge preferredAbility to speak English and French is required. Additional language skills are a plusWe offer a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: $22-$24Salary will be determined based on relevant skills and experience.