Ford Service Advisor Opportunity

HERE WE GROWClassic Ford / Lincoln of Columbia, NC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer's guidelines. The service advisor must establish and maintain positive relationships with our clients.What You Do:Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair orderInteract with customers to determine immediate service needsServe as a liaison between technicians and customersProvide excellent customer service experienceReview service history, multipoint inspection results and recommend service to clientsWrite and verify accurate repair orders and include supporting documentation to complete manufacturer's warranty claimsWE ARE BUILDING FORD TOUGH!!!Support service department goals by:Improving sales of labor, parts, and accessoriesAdminister new and used vehicle warranty repairs in accordance with manufacturers requirementsVerify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customerPerform an active vehicle delivery with customer when work is completedBuild and maintain knowledge of products and services via on-the-job activities and completion of manufacturer trainingSuccessful attributes and skills:Excellent communication skills and ability to be a team playerAbility to minimize and redirect customers frustrationsTrainableOutgoing and friendly personality with great customer handling skillsProfessional appearanceStrong organizational skillsTechnical certification a plusManufacturer training certificationsCompensation and benefits:Base range will be determined by competitive market rate for your skills, experience and performanceBonuses are a part of your total compensation and will be based on achievement of specific business goalsMedical, Dental and Vision PlansVacation Time401k PlanPaid trainingVehicle discounts