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Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.
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The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
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Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
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Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
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This position interacts with Home Depot associates and customers. Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store.
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Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
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The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates.
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Specific Warehouse Support positions may include: Outbound Coordinator, Transportation Coordinator, Inventory Control Associate, AP Auditor, DC Systems Coordinator and Customer Service Coordinator Logistics, HR Coordinator, General Office Associate, General Maintenance Associate, and Administrative Assistant.
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They may also perform required administrative and general office/clerical duties in support of a particular functional area within the DC. Some Support roles may be responsible for ensuring the DC has required functioning hardware to allow associates to work efficiently and meet production and customer goals.
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They proactively seek prod Cashier, Retail, Grocery. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.
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