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Understanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets), Inventory Management (Purchasing, Fulfillment, Warehouse Management) and/or Software/Services management functions (Revenue Recognition, Project Management, CRM.
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The Education Consultant works in partnership with the implementation team to assess customer training needs, develop custom curriculum and materials (written and eLearning tutorials), and deliver quality training to ensure optimal user adoption.
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This Education Consultant role will focus primarily on customers who are currently implementing NetSuite but may also deliver training to Partners and our existing customers. The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers across a variety of industries.
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The Education Consultant plays a critical role in achieving this objective. The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.
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Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management. NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.
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Education Consultants may deliver additional services such as Train-the-Trainer, Pre-UAT Training and Post Go Live Support Training. Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of education services.
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Recommend standard methodologies from a user adoption, training, and business management perspective. All Education Consultants will learn the fundamentals to work with our customers to train them on our solutions that are specific to multiple industries.
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Excellent time management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift. Unused balance will carry over each year up to a maximum cap of 112 hours.
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Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Advise customers how to fully apply their learning subscription and develop a Learning Action Plan strategy to accommodate all user’s training needs with the goal of driving adoption of the customer’s configured NetSuite system.
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Deliver engaging interactive webinar sessions or onsite event sessions to highlight value and product features to customers. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite standard processes.
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Voluntary benefits including auto, homeowner and pet insurance. Understand the NetSuite application in all functional areas as they relate to customer end user learning requirements. We put our people first with flexible medical, life insurance and retirement options.
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Employees working fewer than 20 hours per week are not eligible for vacation. This position is responsible for the delivery of instructor-led onsite and virtual end user training. Strong presentation, training, and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences.
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2+ years of experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
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We’re committed to including people with disabilities at all stages of the employment process. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
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Partner and collaborate with our internal teams to drive success with customers using a unified approach. Interact with customer as needed for logistics, knowledge transfers and follow-ups. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve return on investment.
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