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Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
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Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
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Two or more years of Store or Assistant Store Manager experience in a retail environment. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
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Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Communicates any variances to Company standards to the Store Manager.
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Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Maintain high quality of Customer service. Assists with training Associates on Loss Prevention awareness and Store shortage goals.
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Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
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Merchandise Processing and In-Store Marketing Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
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Merchandise Processing and In-Store Marketing. Responsible for learning all phases of Store operations. Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
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Manages Associate Relations issues, consulting with the District Manager as needed. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
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Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
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Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Must maintain a high level of Customer service.
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Ability to use all Store equipment, including PDTs, registers and PC as required. Manages Store to ensure a clean, neat, easy to shop environment. Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
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Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
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Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Safeguards confidential information, cash and credit card information and merchandise.
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Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
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district manager sales floor service desk jobs Title: store manager in Enfield, Connecticut
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