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Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies.
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This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as the Lowe’s brand ambassador for the community.
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The Store Manager works closely with cross-functional partners in HR, Asset Protection, and Operations at the District, Region, and Corporate levels to execute the Lowe’s business strategy within his/her store.
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The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance.
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All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.
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To be successful, the Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to the Lowe's mission and behaviors where employees are engaged and inspired.
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Monitoring the performance, profitability, and flow-through of store plans and programs. Experience analyzing and using customer, market, and competitor data to inform decisions and business planning.
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If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
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Experience in a leadership role in more than one store volume or complexity level. Championing and implementing strategic asset protection plans that improve safety and security outcomes. Experience managing in big‐box Home Improvement retail industry.
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Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business. Bachelor’s Degree in business administration, marketing, or related field. Requires morning, afternoon and evening availability any day of the week.
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. 5 years of experience working in a fast-paced, cross-functional work environment.
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Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $89,300.00 - $133,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
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Ability to obtain sales related licensure or registration as may be required by law. Experience managing/sponsoring the implementation of corporate or local change initiatives. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
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Experience building and maintaining cross-functional relationships in a matrixed environment. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
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district manager customer service store operations brand ambassador jobs Title: store manager in Enfield, Connecticut
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