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Partner with your Store Manager in providing guidance and direction to store team in the areas of customer satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.
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Concerns to the Store Leader and when applicable, the District Leader and Human Resources. Must be available to work all shifts, weekends, and holidays based on business needs.
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Assist the Store Leader with assembling an effective retail team through recruiting, training and development, Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of their store.
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Resolution oriented in all Employee Relations (ER) activities. The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader.
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Works closely with the Store Leader to train new employees on proper safety procedures and use of personal. Recognize employees that adhere to the company's standards and recommend to the Store Leader employees.
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They will also be required to lead the daily operations of the store and retail team in the Store Leader's absence, and to otherwise assist the Store Leader as required. The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect.
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Ensure proper care of all pets in store as outlined in the Animal Care Manual. Partner with your Store Manager to maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
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You are responsible for contributing to the success of the store by assisting the Store Manager in executing store operations. Ability to work rotating schedule that includes the following: 2 evening shifts per week1 full weekend (Saturday and Sunday) every 3 weeksSaturday and Sunday twice a month.
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Our Assistant Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! Accountable for financial results, operational metrics, operational standards, and human resource management for their areas of responsibility.
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Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. Completes store operational requirements by scheduling and assigning employees; following up on work results.
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Ensure the proper execution of all Royal Farms marketing programs. acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of. Have at least 1 year fast food/retail management experience.
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Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence. Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making.
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Involves support resources, such as the District Manager or Human Resources Manager, as appropriate. Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business.
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