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The Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department.
$22 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department. Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.
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Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.
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Previous housekeeping experience, preferably in large family resort or hotel. Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
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Pay: $25 per hour. Schedules deep clean and carpet care based on bi-yearly schedule and guest comments. Understands and participates in scheduling of staff, labor management and forecasting. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience.
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Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance. Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members.
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Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Participates in recruitment process and selection of talent for the housekeeping department.
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Prior hospitality or housekeeping experience or equivalent formal education. Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system.
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Assists with regular state of the team meetings and helps plan engagement activities for pack members. Provides coaching, encouragement, and recognition to pack members when necessary. Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
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Ability to bend, stretch and twist. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
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Pay: $0 per hour The Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department.
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Pay: $23 per hour The Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department.
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