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HDR’s Fire & Life Safety (FLS) team provides essential consulting and design expertise to a broad range of markets including: science/tech/labs, data centers/mission-critical, auditoriums/arenas, electric vehicle facilities, federal (DoD, NASA, VA, NPS, GSA), aviation, mining, power generation, hydropower, oil & gas, water/wastewater, and many more.
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You will lead the statistical component of Voice of the Customer program with an emphasis on Net Promoter Score (NPS) while working closely with stakeholders across the organization to deliver actionable insights through surveys and a variety of analytical techniques.
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You have experience setting and exceeding goals and scoring high on key CX and operations metrics covering customer satisfaction (CSAT, NPS), service level (response times, etc), and agent productivity.
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The Job:HDR's Fire & Life Safety (FLS) team provides essential consulting and design expertise to a broad range of markets including: science/tech/labs, data centers/mission-critical, auditoriums/arenas, electric vehicle facilities, federal (DoD, NASA, VA, NPS, GSA), aviation, mining, power generation, hydropower, oil & gas, water/wastewater, and many more.
$77,231 - $110,330 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Collaborate monthly with market NPs on high cost patients, utilization review, intake reviews. Collaborate with high risk team NPs and NP Medical directors on complex needs and clinical escalations, including calls to Specialists and hospitalists.
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With direction from the VP of Operations, Ensure client satisfaction with CGM, to be measured by NPS surveys. Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs) in close collaboration with the VP of Operations and with the CGC legal and compliance teams.
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Develop and implement initiatives aimed at attracting, engaging, and retaining chapter members, using KPIs such as Membership Growth Retention, Lifetime Value (LTV), and Net Promoter Score (NPS) to measure and optimize program success.
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Achieving excellent NPS (Net Promoter Scores) by delivering an excellent Member experience driven by. through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking.
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Striving to ensure continuous scalable improvements to customer success metrics, customer satisfaction (NPS) and internal processes and tools. I am a former airline pilot turned retail and asset protection professional, it’s been an amazing career journey.
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The Senior Systems Administrator will bring extensive knowledge and experience in systems administration in configuring and tuning of systems (including: Windows, Oracle, SQL, Microsoft Hyper-V, PowerShell scripting and Linux servers) for the NPS Data Centers.
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We take pride in have many different providers at our clinics including PTs, PTAs, PAs, NPs, MDs, MTs and acupuncturists. Our providers are leaders in their fields and our services include massage therapy, acupuncture, physical therapy, interventional pain treatments, medication management and regenerative therapy.
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Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia. Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the unit.
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Preferred: Advanced Cardiac Life Support (ACLS), Adult Critical Care Specialist (ACCS), and Neonatal and Pediatric Specialist (NPS). Preferred: Advanced Cardiac Life Support (ACLS), Adult Critical Care Specialist (ACCS), and Neonatal and Pediatric Specialist (NPS.
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Rocky Mountain Senior Care is a mobile health team consisting of many highly trained and experienced medical professionals including Nurse Practitioners (NPs), Physicians Assistants (PAs) and Board-Certified Medical Doctors (MDs) as well as a triage team comprised of MAs, LPNs and RNs. We provide care to patients in a variety of settings including independent and assisted living, skilled nursing and rehabilitation, long term care, as well as hospice and palliative care in some instances.
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Demonstrate Client Experience Behaviors identified within the NPS program. Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
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nps job in Thornton, CO
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