Credit Balance Lead

About the PositionWe are seeking an experienced Revenue Cycle Credit Balance Associate to work remotely for an assigned client location to serve as Team Lead.About Our Company:At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.A 2025 Great Place to Work®In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.Location: Remote with expected work hours to be a set schedule between 7am - 7pm CentralDaily Responsibilities:Analyzing and resolving credit balancesRun system reportsApproving all Patient and Insurance Refunds to ensure accuracyCollaborating with other departmentsOversight of the remediation of credit balances to ensure all accounts are researched and worked accuratelyManage client emailsResearch and initiate refund on all patient accounts with credit balances when appropriateAssist credit balance team members with day-to-day questions, issues, or problemsMeet with credit team members regularly to provide feedback and mentoringDevelop and maintain training materials to conduct training and mentoring sessions for new and existing staffServe as a back up credit balance associate when team members are on PTOVerify credit balance team is working correspondence and refund letters in a timely mannerResponsible for Payer Credit audits and Medicare Credit ReportAny other duties as assignedSkills and Education:High School Diploma or equivalent Experience reading EOBs  Thorough understanding of hospital and physician's clinic cash posting processAt least 3 years of Revenue Cycle Management experienceAt least 1 year of Leadership experienceKnowledge of medical billing and insurance practicesEPIC experience preferredProblem-solving skillsAbility to manage multiple tasks efficientlyAbility to quickly adapt to and proficiently navigate diverse software applications required to manage assigned tasksAbility to exercise independent judgement when neededDetail-oriented with time management and analytical skillsBe a self-starter and quick learnerWork well independently and as a teamMaintain regular attendance and punctualityCompany Benefits and Perks:Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.Access to a 401(k) Retirement Savings PlanComprehensive Medical, Dental, and Vision CoveragePaid Time OffPaid HolidaysAdditional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted servicesIf you are a dedicated and experienced Credit Balance Lead ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.