Guest Experience Manager

Join the winning team at Career Group Events for the Summer of Soccer! This is your chance to be part of the most prestigious international soccer event hosted in the U.S. We are building an elite hospitality team to deliver an unforgettable match-day experience for VIP guests and global fans.If you thrive in high-energy environments, love live events, and take pride in delivering exceptional service — we want you on our team!What you’ll be doingBe the face of hospitalityProvide event guidance to your team and lounge access supportDeliver polished, professional, high-touch serviceElevate the overall guest experience from arrival to departureProtect the experienceEnsure your team feels supported before, during, and after the eventMaintain secure, compliant, and smooth guest flowPartner with security and other supervisors to uphold operational excellence through Suites, Lounges and Stadium perimetersHow You’ll Make an ImpactLead and oversee operations, including set-up, event days, and breakdownSupervise, support, and motivate Guest Service AssociatesEnsure outstanding customer service and represent with professionalismServe as a point of contact for the team assisting in guest experience concernsTroubleshoot operational challenges in fast-paced, high-volume environmentsCreate a positive, energetic, and team-focused work environmentWhat You BringPrior experience in high level, high foot traffic event operations, or venue management preferredPrevious leadership or supervisory experience strongly preferredExperience working in food operations preferredStrong customer service mindset with the ability to lead by exampleExcellent communication and problem-solving skillsAbility to manage multiple priorities and make decisions under pressureWillingness to step in and be hands-on and support the team as neededReliable, punctual, and able to maintain consistent attendanceComfortable working and standing long hours in fast-paced, high-energy event settingsDependable and committed throughout the assignment durationWhat We’re Looking ForProfessional, polished, and client-focusedStrong communication and guest service skillsAbility to work in fast-paced, high-profile environmentsAvailability for training and match days in June and July (evenings & weekends required)Team players who take pride in delivering world-class serviceWhy Join the Team?Be part of a globally recognized, once in a generation sporting momentWork in premium hospitality environmentsMake unforgettable match-day moments happenSubmit your resume to apply!About Us:Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.