Operations Manager

We are looking for a hands-on Showroom & Operations Manager who can lead from the floor, drive accountability, and ensure our inventory, team, and showroom operate at the highest standard of excellence.At Pittet Architecturals, we specialize in reclaimed European architectural elements—stone flooring, limestone mantels, antique fireplaces, fountains, reclaimed wood, and one-of-a-kind pieces with real history. Clients are top designers, architects, and builders who expect urgency, precision, and luxury-level presentation.This role is not a desk job. We are looking for a true floor leader—someone physically capable of lifting and moving heavy materials, solving operational problems in real time, and leading the team by example. This person must be organized, process-driven, and able to create structure where chaos exists.The Showroom & Operations Manager is responsible for all incoming and outgoing inventory, packing and shipping, showroom merchandising, repairs, cleanliness, and team workflow. They must ensure accurate inventory counts, timely order fulfillment, reduced shipping damage, and a showroom environment that reflects the luxury standard of our brand.This person should be a go-getter who brings solutions first, thinks critically, and understands that leadership means ownership. They must be able to work with their hands while also building systems, holding the operations team accountable, and protecting the CEO from daily operational bottlenecks.Success in this role means predictable operations, strong team execution, accurate inventory, and a showroom that tells the physical story of Pittet Architecturals at the highest level.Responsibilities:Manage all incoming and outgoing inventory with accuracy, urgency, and full accountabilityEnsure all orders are packed, shipped, and fulfilled on time while maintaining the highest standards of care and presentationOversee showroom merchandising, organization, cleanliness, and repairs to ensure the space reflects the luxury standard of Pittet ArchitecturalsLead and manage the operations team by setting clear expectations, delegating responsibilities, and holding the team accountable for resultsMonitor and reduce shipping damages, product breakage, and inventory shrinkage through strong process control and team disciplineMaintain accurate inventory counts and ensure the physical inventory matches what is reflected in the systemBuild, improve, and enforce operational systems and SOPs for inventory management, fulfillment, repairs, and daily workflowCoordinate with the Sales team to ensure product availability, packing lists, sample requests, and order fulfillment are handled efficientlyWork closely with Marketing to ensure new inventory is showroom-ready and properly prepared for photography, promotion, and digital merchandisingEnsure all client and internal operational requests are responded to within 24 hours with urgency and professionalismOrder and manage operational supplies, materials, and equipment needed for daily executionProtect the CEO's time by solving day-to-day operational issues independently and ensuring the business runs predictably without constant escalationLead from the floor by example—physically present, hands-on, and committed to maintaining high standards across the entire operationQualifications:3–5+ years of experience in operations management, warehouse leadership, showroom management, or a similar hands-on leadership rolePhysically capable of lifting, moving, and managing heavy architectural materials (100+ lbs) with care and confidenceStrong leadership skills with the ability to hold a team accountable, delegate effectively, and lead by example on the floorHighly organized with strong attention to detail and the ability to manage multiple priorities at onceProven ability to create, improve, and enforce systems and processes for daily operationsStrong problem-solving mindset—someone who brings solutions first, not just identifies problemsExperience managing inventory control, shipping and receiving, packing, repairs, and operational workflowComfortable working in a fast-paced, high-accountability environment where standards and execution matterStrong communication skills and the ability to work closely with Sales, Marketing, Purchasing, and Leadership teamsExperience using CRM or inventory systems (Zoho preferred) and maintaining accurate operational recordsAbility to protect and maintain a luxury showroom environment with high presentation standardsExperience in luxury goods, architectural materials, construction, stone, furniture, design, or high-touch product businesses is strongly preferredMust be dependable, self-motivated, and committed to seeing projects through from start to finishAbout Company:Why Join Pittet Architecturals?Pittet Architecturals curates and sources one-of-a-kind architectural elements from Europe, shaping timeless environments across North America.pittetarch.com