Logistics Account Manager

The Account Manager at Amodei Logistics is responsible for managing and growing client relationships, ensuring client satisfaction, and driving the success of freight operations. This role demands strong communication skills, a deep understanding of clients' logistical needs, and the ability to develop and maintain long-term business partnerships. The Account Manager will work directly with clients and internal teams to ensure smooth service delivery and identify opportunities for upselling and cross-selling services. Responsibilities and Duties Client Relationship Management Act as the primary point of contact for assigned clients, developing a deep understanding of their business needs and logistics challenges. Build and maintain strong relationships with clients to ensure long-term partnerships and high customer retention. Regularly review and assess the client’s freight needs, ensuring that services provided meet their expectations and adapting solutions as necessary. Sales and Account Growth Identify and pursue opportunities for upselling and cross-selling within existing accounts to drive additional revenue. Collaborate with the sales team to develop tailored solutions for clients and participate in contract negotiations for renewals and expansions. Monitor market trends and client feedback to recommend new service offerings that align with client needs. Service Delivery and Coordination Coordinate with operations to ensure smooth execution of client orders and service delivery. Oversee the progress of client shipments, ensuring timely pickup and delivery, and proactively resolve any service-related issues. Maintain accurate client profiles and documentation to ensure all client needs are addressed efficiently and without errors. Customer Service and Communication Provide exceptional customer service by promptly addressing inquiries, resolving issues, and delivering timely updates on shipment progress. Maintain clear and effective communication with clients, carriers, and internal stakeholders to ensure seamless operations. Actively engage with clients to gather feedback and identify areas for improvement in service delivery. Continuous Improvement Stay informed about industry trends, regulations, and best practices to provide clients with relevant insights and guidance. Participate in professional development and training opportunities to enhance skills and stay current with logistics industry changes. Contribute to process improvement initiatives to optimize operations and client satisfaction. High Performance Expectations Client Retention: Ensure high client satisfaction and retention through strong relationship management and responsive service. Revenue Growth: Drive account growth by identifying opportunities for additional business and achieving upselling goals. Problem Solving: Proactively identify and resolve client issues with minimal supervision, ensuring operational success. Team Collaboration: Work closely with internal teams to support the overall success of logistics operations and client service delivery. Qualifications and Skills A bachelor’s degree in business, logistics, or a related field (preferred). 2+ years of experience in account management, sales, or logistics, with a strong focus on client relationship management. Strong analytical and problem-solving skills. Excellent organizational and time management abilities, with a proven ability to manage multiple accounts simultaneously. Effective communication and interpersonal skills, with the ability to build and maintain long-term client relationships. Experience working with spreadsheets and using CRM systems to manage client interactions and performance metrics. Work Environment: This role is hybrid office-based with standard business hours. Employees are able to work from home two days of the week. Compensation Range (77% Base Salary / 23% Incentive) Job Type: Full-time Pay: $50,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Work from home Schedule: Monday to Friday Supplemental Pay: Bonus opportunities Quarterly bonus Application Question(s): *Microsoft Excel or Google Sheets - 2 years required Strong rapport and interpersonal phone skills - 2 years required Education: Associate (Required) Experience: Cold calling / telesales: 2 years (Required) Language: English (Required) Shift availability: Day Shift (Required) Ability to Commute: Cherry Hill, NJ 08003 (Required) Work Location: Hybrid remote in Cherry Hill, NJ 08003