Field Service Technician

Service TechnicianPro Smoker | Hartford, WIForge your career with PS Seasoning and Pro Smoker - global leaders in flavor innovation, smokehouse technology, and thermal processing.With more than 100 years of combined expertise, Pro Smoker designs and manufactures the most trusted commercial smokehouses in the industry - right here in Hartford, Wisconsin. In just the past two years, our organization has doubled in both workforce and revenue, growing to more than 300 employees including food scientists, master meat crafters, culinary experts, and thermal processing specialists.Our American-made industrial smokehouses combine state-of-the-art technology, quality craftsmanship, and unmatched customer service - and they power meat and protein operations around the world.When you join Pro Smoker, you're not just taking a job - you're joining an award-winning team that helps shape the future of the global protein industry.Position OverviewAs a Service Technician, you are the face of Pro Smoker in the field. You'll install, start up, troubleshoot, repair, and maintain industry-leading smokehouse equipment while delivering an exceptional customer experience.This is a hands-on, problem-solving role for someone who thrives on technical challenges, enjoys travel, and takes pride in helping customers succeed.You'll report directly to the Director of Operations and collaborate closely with our technical and service teams.What You'll DoInstall, start up, repair, and maintain Pro Smoker equipmentBuild, install, and test electrical control panels in-houseProgram PLCs and smokehouse control systemsPerform scheduled preventive maintenance at customer sitesTroubleshoot electrical and mechanical issues onsite and remotely (phone/email)Create detailed service reports following each visitManage service projects, including scheduling and shipping coordinationUpdate troubleshooting manuals and documentationRespond quickly and effectively to customer needsAdvise customers on equipment performance and make upgrade recommendationsCollaborate cross-functionally to ensure seamless customer supportOvernight travel may be required. What You BringHigh school diploma or GED (technical degree preferred)Strong electrical and mechanical troubleshooting skillsExperience with PLCs and computer control systemsAbility to read and interpret wiring schematicsExcellent problem-solving ability and attention to detailStrong communication and customer service skillsSelf-motivated with strong time management skillsValid driver's license with a good driving recordAbility to lift up to 55 lbsAbility to stand for up to 8 hours and work on ladders Why Pro Smoker?Be part of a fast-growing, industry-leading organizationWork on innovative, American-made equipmentMake a direct impact on customers across the countryJoin a collaborative, knowledgeable, and passionate teamBuild a long-term career in a company that's investing in its peopleIf you're ready to bring your technical expertise into a role where no two days are the same - and where your work truly matters - we'd love to meet you.Apply today and help power the future of protein.Pro Smoker is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.